Privacy Policy

Last Updated: September 14, 2026

1. Introduction

Nemantic LLC ("we," "our," or "us") operates Lound, a voice journaling app for adults aged 18 and over. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile app and website.

This policy explains our data practices. Acknowledging it is separate from any optional consent we request for a particular feature or use of your information.

2. The Short Version

Here's what matters most:

3. Information We Collect

3.1 Account Information

When you create an account, we collect:

3.2 Your Voice Recordings and Content

As a voice journaling app, we process your voice recordings:

3.3 Usage Data

3.4 Subscription Data

4. How We Handle Your Data with AI

We want to be upfront about how AI is involved in Lound. Here's exactly what happens:

4.1 Audio Transcription

Your voice recordings are sent to AssemblyAI for transcription. Lound does not keep replayable audio on our servers by default. If you enable audio retention, replayable recordings are saved on your device for later access and are not replicated to Lound servers.

4.2 AI Analysis

Your transcribed text is sent to OpenAI for analysis (mood detection, themes, insights, personalized questions). We request that generated response objects are not stored where the API supports that setting. That setting does not by itself remove all provider retention. OpenAI may retain data for abuse monitoring, legal requirements, or features with their own storage requirements, subject to its API data controls and any applicable account arrangements. See OpenAI's API data controls.

4.3 Image Analysis in Chat

You can optionally ask Lound to analyze images in the chat feature. Images are only sent to OpenAI when you explicitly request analysis each time - we always ask for your permission before sending any images. The provider retention limits described above also apply to image processing; this is not a promise of zero retention.

4.4 Model Training

Lound does not use your journal content to train its own AI models. We use provider APIs to deliver transcription and AI features. OpenAI states that API data is not used for model training by default unless a customer opts in. Provider data controls and retention are separate from model training.

5. Third-Party Services

We work with trusted services to provide Lound. Here's who has access to what:

Transcription

AI Analysis

Authentication

Payments

Advertising & Attribution

Analytics & Monitoring

We also use internal monitoring tools to ensure service reliability and debug issues. Internal AI diagnostic records can include the request messages sent for processing and the responses returned, including your content, alongside technical details to investigate failures and quality issues. Authorized personnel and service providers may access relevant information for support, security, troubleshooting, and legal obligations. This operational access is not monitoring your entries or chats for emergency intervention.

Infrastructure

6. Cookies

The mobile app uses authentication cookies or session tokens to keep you signed in. These are separate from the website analytics and advertising cookies described below.

Our website (lound.ai) uses Google Analytics to understand how visitors find and use our site. This sets the following cookies:

If you visit our site through a Facebook or Instagram ad, we may set these additional cookies:

These help us connect your app store visit to the ad you clicked, so we know which ads are effective.

7. Data Storage and Security

7.1 Where Your Data Lives

Your data is stored on servers in New York City, USA (DigitalOcean). Service providers described in this policy also process information to deliver their services.

7.2 How We Protect It

No system is 100% secure, but we take reasonable measures to protect your data.

7.3 Data Retention

Here's how long we keep different types of data:

Deleting your account removes your account and journal data from the active service. Deletion from service-provider systems and backups is subject to their retention processes and applicable legal requirements; contact us if you need help with a deletion request. Local files on your device, including audio saved through audio retention and photos/videos in your photo library, remain on your device unless you delete them there.

8. Your Privacy Rights

8.1 For Everyone

Regardless of where you live, you can:

8.2 For EU/UK Users (GDPR)

If you're in the European Economic Area or UK, you have additional rights:

Legal Basis for Processing

We process your data based on:

8.3 For California Users (CCPA)

California residents have the right to:

8.4 For Nevada Users

Nevada residents can opt-out of the sale of personal information. We don't sell your data, but if you'd like to submit a request anyway, email [email protected].

9. Important Disclosures

9.1 AI Analysis Limitations

The mood assessments, themes, and insights generated by AI may not always be accurate. This is a journaling tool, not a medical device. Please don't rely on AI-generated content for important decisions about your mental health.

10. Children's Privacy

Lound is for adults aged 18 and over. We ask users to confirm that they meet this requirement. If you believe someone under 18 has provided personal information to Lound, contact us at [email protected].

11. Legal Disclosures

We may disclose your information if required by law, such as in response to a court order or subpoena. We may also share information if we believe it's necessary to prevent harm or protect our legal rights.

12. Business Transfers

If Lound is acquired or merged with another company, your information may be transferred. We'll notify you before your data becomes subject to a different privacy policy.

13. International Data Transfers

Your data is processed in the United States and by the service providers described in this policy. Privacy laws may differ from those where you live. Contact us for information about cross-border processing and applicable safeguards.

14. Changes to This Policy

We may update this policy from time to time. When we make significant changes, we'll:

15. Contact Us

Questions about privacy? Contact Nemantic LLC, the operator of Lound:

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